Cancellation Policy
Last Updated: January 2026
Cancellation and Refund Policy
Full Refund Period
Cancellations made before the late booking deadline for an event will receive a full refund minus administrative fees (£15 processing fee).
Late Cancellation Review
Cancellations made after the late booking deadline but more than 24 hours before the event start time will be reviewed on a case-by-case basis. Refunds may be offered at our discretion, taking into account:
- Reason for cancellation
- Notice period provided
- Our ability to re-allocate the plot
- Costs already incurred
No Refund Period
Cancellations made within 24 hours of the event start time will not be refunded unless there are exceptional mitigating circumstances, such as:
- Serious illness or injury (medical evidence required)
- Family emergency or bereavement
- Circumstances beyond your reasonable control
Administrative Fees
All approved refunds will be subject to a £15 administrative processing fee to cover our costs.
How to Cancel
To cancel your booking, please contact us via email at traders@menhirsfate.com with your booking reference number and reason for cancellation.
Alternative Arrangements
If you cannot attend but have already paid, you may:
- Transfer your booking to another trader (subject to approval and a £10 transfer fee)
- Transfer your booking to a future event (subject to availability and price differences)
Our Commitment
This policy helps us manage costs and losses associated with last-minute cancellations while maintaining fairness for all traders. We will always consider genuine hardship cases sympathetically.