Back to Home

Privacy Policy

Last Updated: March 2026

Privacy Policy

This Privacy Policy explains how Menhirs Fate Festival ("we", "us", "our") collects, uses, stores, and protects your personal information when you use the MF Traders platform. We are committed to protecting your privacy and ensuring your data is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Menhirs Fate Festival is the data controller for the personal information collected through this platform. For any data protection queries, please contact us at traders@menhirsfate.com.

2. Information We Collect

2.1 Account Information

When you register and use our platform, we collect:

  • Name and business/trading name
  • Email address
  • Phone number
  • Address and business address
  • Payment and billing information

2.2 Trading Information

  • Booking history and preferences
  • Insurance documentation
  • Store details and descriptions
  • Uploaded documents (certificates, licences, etc.)

2.3 Technical Information

  • IP addresses and browser information
  • Device information
  • Usage data and interaction logs

3. How We Use Your Information

We use your personal information to:

  • Process and manage your plot bookings
  • Communicate about events, bookings, and policy updates
  • Verify your identity and trading credentials
  • Process payments and manage your account
  • Comply with legal and regulatory requirements
  • Improve our services and user experience

4. Third-Party Services

We work with trusted third-party services to operate our platform:

4.1 Stripe (Payment Processing)

We use Stripe to securely process payments. When you make a payment, Stripe receives your payment card details directly. We do not store your full card details. Stripe's privacy policy can be found at stripe.com/privacy.

4.2 Clerk (Authentication)

We use Clerk for user authentication. Clerk stores your email address and a unique user identifier (UID) to manage your account access. Clerk's privacy policy can be found at clerk.com/privacy.

We only share data with these providers as necessary to deliver our services. No data is shared beyond what is required for operatonal purposes.

5. Data Security

Your data security is our priority. We implement robust security measures to protect your personal information:

5.1 Encryption

  • Personal information is stored encrypted in our database
  • Data can only be decrypted by authenticated users (you) and authorised staff members
  • In the event of a database breach, your personal information remains encrypted and protected

5.2 Access Controls

  • Staff access to personal data is restricted and role-based
  • Staff must provide a reason when accessing your personal data
  • All access to personal data is logged and auditable

5.3 Infrastructure Security

  • We use industry-standard security practices
  • Regular security reviews and updates
  • Secure HTTPS connections for all data transmission

6. Data Sharing

We do not sell your personal information. Ever.

We only share your data in the following circumstances:

  • With third-party service providers essential to operate our platform (as detailed in Section 4)
  • When required by law, regulation, or legal process
  • To protect the rights, property, or safety of our users or others

No forms of automated profiling or decision-making based on your personal information takes place.

7. Data Retention

We retain your personal data for as long as necessary to:

  • Provide our services and manage your account
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce our policies

After account deletion, some data may be retained in anonymised form for statistical purposes or as required by law.

8. Your Rights Under GDPR

Under UK GDPR, you have the following rights:

  • Right of Access – Request a copy of the personal data we hold about you
  • Right to Rectification – Request correction of inaccurate personal data
  • Right to Erasure – Request deletion of your personal data (subject to legal retention requirements)
  • Right to Restrict Processing – Request limitation of how we process your data
  • Right to Data Portability – Request a copy of your data in a portable format
  • Right to Object – Object to processing of your data in certain circumstances
  • Right to Withdraw Consent – Where processing is based on consent, you can withdraw it at any time

8.1 How to Exercise Your Rights

To exercise any of these rights or to request access to the data we hold about you, please email traders@menhirsfate.com with your request.

We will respond to valid requests within one month. We may require identity verification before processing your request.

8.2 Information We May Withhold

In certain circumstances, we reserve the right to withhold some information. This includes:

  • Internal notes, assessments, or records relating to rule enforcement, bans, or suspensions
  • Details of complaints or reports made against you by others
  • Information where disclosure would prejudice an ongoing investigation
  • Information that would infringe on the privacy rights of others

9. Cookies and Tracking

Our platform uses essential cookies for authentication and session management. We do not use advertising or tracking cookies.

10. Children's Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal information from individuals under 18.

11. International Transfers

Your data is primarily stored and processed within the United Kingdom and European Economic Area. Where data is transferred outside these regions (for example, through third-party service providers), we ensure appropriate safeguards are in place in accordance with UK GDPR.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to registered users via email. The "Last Updated" date at the top indicates when the most recent changes were made.

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113

14. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at: